Tag Archives: social media marketing

But what if people use our social media sites to say bad things about us?

We all love to find out that our prospects and customers are saying great things about our company and products online.  Yeah, that feels great.  But, what if they are saying bad things about you online?  Even worse, what if they are true?  What if someone dropped the ball and no one knows to pick it up until you receive a very angry support email.  The time to resolve an issue isn’t after they have gotten really upset with you.  After you resolve their issue people are less inclined to then go back in and update their post. Better to address it then and there in such a wonderful way that anyone reading thier post is won over with the resolution itself.  Chances are if you are getting flamed online there is an opportunity for you to improve your processes and then brag about that online.   The good news is that you can learn about issues before they blow up now, the bad news is you might learn about an issue for the first time online.

I recently had a conversation with a small business owner whose company was finally (thinking about) getting their social media marketing in order.  He was concerned about approving the project because it would allow customers and prospects to write comments and replies to his company’s blog posts and other social media vehicles.  “What if they say bad things about us?” He had been hesitant to launch anything that might allow this to occur. 

I explained the obvious, that their customers and prospects are going to talk about his company regardless of his social media policies.  If you allow them to vent on sites which you monitor and have control over, it gives you an opportunity to interact with them, help them, and improve your online reputation.  With sincere and positive communication, it is possible to turn even your most upset customers into your biggest fans.  People like being heard and helping to improve your company…if you let them.  So, let them.

 

Social Media Monitoring Tools

Using a tool can help you quickly see where you are being talked about and what was said.  You can do something as simple as plugging in your search terms into a site like Social Mention: http://www.socialmention.com/  or a more complete solution like Mention that adds competitive analysis, finding influencers, custom insights and automated reports.  You can find out more about them here: https://mention.com/en/.  If those aren’t enough here are 15 free social media monitoring tools listed and summarized: https://www.brandwatch.com/blog/top-10-free-social-media-monitoring-tools/

 

 

 

 

 

 

Add Social CRM

We talked about Social CRM to help his team track and deal with problems much earlier than they ever otherwise would have heard about them.  He liked that.  He agreed with the philosophy that “a stitch in time saves nine” and having the tools to act proactively appealed to him.  The more he educated himself on the changes in buyer behaviors the more onboard he got, until at one point he became the biggest proponent for getting the changes incorporated into their marketing and sales processes.  For more information about Social Marketing CRM basics see our blog here: TinyURL.com/DamageContol

 

Example

One of the best instances of social media changing buyer behavior that I have experienced was on Amazon.com.  I was looking for a software product.  Reading the customer reviews (which I always do). I came across a customer who gave the product I was considering a single star and then ranted for two paragraphs about how hard the product was to install and how poor the support was at helping him. 

The next entry was from the company’s support manager.  He gave his personal email and phone number and told the guy to call him and he would walk him through the installation process personally.   I bought the product right there.  I was impressed that they were monitoring the site and that the very next day they responded positively.  The support guy didn’t care that he was posting his personal information and name on the web.  He took the chance to fix the problem.

 

Net-net

Your customers and prospects are going to talk.  They are probably talking about you right now.  The question is, will you see their comments and take the opportunity to help them,  or hide your head in the sand and pretend it isn’t happening?  

Regaining Relevance with New Marketing Technologies

Don’t Worry, Be Happy

Do not despair if you blinked and missed out on the last four years of changes that have happened in the marketing industry. A lot has happened, a 180° from push marketing to pull marketing.  Maybe you are asking, “how has that effected the job market?” “What’s up with all these new applications and terminology?  There’s just so many of them! How much of it is applicable to whatever will be my next position?  Which of it am I likely to run into out there?  Will I even like these new methodologies, much less embrace them? 

Well, good news!  If you have studied pull marketing for the consultative sales rep in a past life, then you will be happy to know that the rest of the world has finally caught up to what we knew back then was a better way to sell and market.  The tools back in the day would not accommodate our needs.  Back in the day, even if we could theoretically get access to the data, it was cumbersome and untimely to obtain.  Now we have great new tools available and every marketing management platform has grabbed onto inbound marketing methodology.  It is mainstream enough now that you may be reading and hearing about “new marketing” techniques everywhere you look.  Once you dig in you will realize you already know 80% of this stuff.   

 

To get started there are a few important high level marketing terms you will run into on job descriptions for marketing positions now.  There is a new skillset expected even for marketing titles you used to rock.  Now these are all part of every marketer’s job description.    

  • Digital Marketing
  • Social Media Marketing
  • Inbound Marketing
  • Marketing Analytics (not your college marketing analytics)

There are things you can do today to be more efficient on a modern marketing team.  You have to learn the language modern teams are using, but your years of experience are more valuable than anyone is taking into account here.  We have had to learn a new technology every four years since dinosaurs and spam.  Probably because not enough old marketers are embracing the technology, to be on those teams, to show their value-add.  

You can be caught up with the concepts and applications in a couple months of online training and free trials.  I am happy to talk through my journey in case it can help.  The information provided is my opinion as a newb to a lot of these applications and classes.

Be careful when taking online training to use common sense to separate each provider’s subtly inserted product hype, from the sound marketing practices to be learned by their courses.  Side note: I think it is interesting that the coursework screams education early and product info when they are ready to buy, but HubSpot cleverly peppers all their training with information that will be helpful later to select their product.  An additional but lesson in the lesson.  

 

Spray and pray was always bad.  Now it’s a crime

The main story here is that sales and marketing had to stop trying to shove content down potential client’s throats in hopes that they might someday be interested in your product (what we used to call “spray and pray”).  Instead, we are expected to start providing educational content for future prospects much earlier in the sales cycle (what we used to call consultative sales and marketing) so your content is out there waiting for them at each stage of their purchasing journey (now called the buyer’s journey). 

Since customer buying habits have changed, sales and marketing have to change or get left behind in this new buyer’s world where online education is now king. 

 

Right content, right place, right time according to the buyer’s journey is the order of the day

This idea of being where your customers are already at (since they start their buying cycle when they do their first search to figure out what their problem is called) enables you to better guide the sales cycle and become a trusted adviser earlier in the process.  If you are waiting for them to need your product, then you are missing 2/3 of their buyer’s cycle (called the buyer’s journey). 

Graphic below includes language and methodology examples borrowed from HubSpot’s Inbound Marketing Certification course.  I have summarized several concepts into the two graphics below to explain these concepts using terminology traditional marketers should already know. 

Their line of reasoning is that your competition is out there advising prospects and creating their buying criteria before you even learn about them as a possible future opportunity.  Sound like your team?  If so, please keep reading.    These rehashed concepts, plus some awesome tools, better hand-off between sales and marketing are the foundations of what is called inbound marketing. 

 

 

Better Handoff between marketing and sales leads

Another big shift (that I just love) is that the best in class marketing methodologies like HubSpot and Marketo both have beefed up that ever problematic lead handoff from marketing to sales.  Hubspot uses a definition and supports it with their software around what a “Marketing Quality Lead (MQL) is, and what a Sales ready lead (SQL) is.  Both teams are involved in the handoff criteria, qualification, and are responsible for that MQL/SQL area of the funnel.  Both teams are accountable for this handoff and thus have better insight into the complete sales cycle. 

Marketing is tracking what happens to their leads after sales gets them to continually improve their leads, and sales has more control over the lead criteria and acceptance of a MQL as a SQL.  Prospects are more closely tracked by both teams and receive content when they need it now.  I really like this process and software from preliminarily checking out their free version online. 

Marketo has a “Marketing qualified / Sales accepted closed loop process at the handoff stage that keeps leads in marketing until they are determined sales ready and thereafter treated with respect by sales.  That’s the plan anyway.

You have heard all this before right?  Well, at least now many (to most) companies are using one of these two marketing platforms that seems to enforce, or at least supports this behavior.  Thank God, it’s about freaking time!

 

Meet the new boss, he’s a lot like the old boss

Marketing for the consultative sales rep is fashionable again.  Pull marketing is better defined and supported. Remember back in 2005 when great marketing books like “Lead generation for the Complex Sale,” by Brian Carroll, or Marketing Led Sales Driven by Ajay Sirsi were first out?  Mr. Carroll’s methods assumed sales reps were selling in a consultative fashion already, and lays the groundwork for much of what has been incorporated into the two most popular marketing platforms today HubSpot and Marketo.  

That is something good that started out old school and has received a fresh coat of paint.  Back in the day, even behemoths like HP trained every direct or reseller sales rep in Mercury’s consultative selling training programs.  Avnet, NetApp, and reseller sales reps were taking consultative selling training in order to participate in any of my programs ten years ago.   methodology training and tools a decade ago.  More marketers are being asked to assist in helping their sales reps sell in a more customer centric fashion.  They are selling in a more consultative fashion and are solely focused on pull marketing techniques, you are already well on your way.

 

Plenty of great marketing apps to learn

Here are the main categories and tools that companies want you to be able to use now.  Fortunately, if you go online, take their training courses and a free trial and within a week you are good to go.  Tools today are much easier to learn and use.  Here is an example of digital marketing tools from Smart Insights at http://www.smartinsights.com/

 

All these apps are created to help you put your content where your prospects are looking for it, earn trusted advisor status, make it fun, and to track it.   It is assumed you have created and provided product information to your sales team for the convert stage.  To gain better insights into your buyer’s persona and journey.  And to leverage it at every stage of the buyer’s journey.  Most of these tools are intuitive to use, low cost, and fun to create with. 

Here is another one I like from Cheifmartec.com.  Instead of splitting everything out by RACE (which is very cool), it sorts them by marketing category / task, kind of lines them up by where it falls in the marketing cycle for each marketing discipline.

 

Storytime?

Way back in the day I was an Air Force Finance troop.  If you have been a marketing pro for ten or more years you probably have had to take an accounting class at some point as well.  Everything was manual and they used debits and credits on ledgers to balance.  When learning that crap you couldn’t imagine it ever being useful unless you planned to become a CPA.  Then out came QuickBooks.  It was transaction based and it could do all your basic accounting tasks without requiring the user to use debits and credits anymore.  They weren’t missed, and small business everywhere could get rid of their paperbound and expensive accounting person.  If the owner herself was too busy to do the books on QuickBooks themselves, they could hire a computer savvy college graduate to come in and use QuickBooks for a fraction what they were paying before.  So, let’s call the old accountant Agnes and the new QuickBooks using graduate “Betty”.  Agnes got the boot after ten years of doing the books manually.  Life is good for Betty and management for a while.  Salary expenses were down, everything was getting done, the reports looked great, and everyone was busy.  One day the books were off by a hundred dollars.  Something got off somewhere.  Betty looked at every transaction, but was not able to understand anything going on in QuickBooks underneath the graphical user interface (GUI) to dig into those debits and credits listed on the internal QuickBooks source forms.  All that old school accounting was still in there buy QuickBooks hid them and used them internally to serve up its information to the GUI that Betty had learned to use.  Now everything they loved about QB was exactly what was wrong with QB now.   

When Agnes came in to do her “old cheapskate of a boss” a solid favor, she could easily understand the source documents and internal forms QuickBooks was pulling from.  They looked exactly like old school balance sheets and ledgers that Agnes had been doing everything on.  Agnes and the new hire quickly found the problem together, Agnes charged her former boss a butt load of money, and Agnes learned how to use QuickBooks and with the new skill and old ledger experience was able to get a new job making a whole lot more money.  Sound familiar?  It should. Your skills will all still be useful.  You have hard earned experience and perspective.  If you can pick up some new concepts, vocabulary, and skills you will be more capable than members of your team who read about it in books and never had to deal with some of the craziness we have. 

Why TraDigital Marketing?

There is a lot of great marketing going on in both traditional and digital marketing disciplines, but people tend to stick to their own camp — either you are an old-school traditional marketer, obsessed with metrics and controlling the conversation, or you are a new-school marketer, putting up flashy social media campaigns and blowing past the old, boring techniques of the past.  Here’s the deal, though — in this new marketing landscape, it’s no longer enough to be one or the other.  It’s essential to become what we call a TraDigital Marketer, pairing traditional and digital methodologies to build something new and powerful.

So this blog is for you, traditional marketer that wants to learn more about new marketing techniques put into a context that should be easy to pick up for someone familiar with old-school traditional marketing techniques.  You can stay relevant in this new economy.  New marketer who may be interested in some nuggets of ancient marketing wisdom, well TraDigital Marketing is for you too. You can become more grounded in business concepts that broaden your marketability Let me tell you how:

For Traditional Marketers

The more I study current marketing techniques, the more relevant I see the experience we have as Traditional marketers is.  Concepts such as marketing for consultative sales reps is very in demand.  BANT is still relevant to the sales reps.  Inbound marketing is a deepening of what we used to call pull marketing (now married to current technology capabilities).  So many of the concepts I studied in HubSpot’s inbound marketing certification was stuff I had heard before, peppered with a new philosophy.  It’s a whole lot less mysterious than I thought it would be. 

If you are like me, a corporate marketing expert trying to bring myself up to speed on all new technologies and overcome decades of legacy internal sales and marketing processes at your company, the numbers and ROI are there and it all makes perfect sense.  If only you could get your legacy CMO to pull their head out of “the good old days” just long enough to see the world has changed and their methods have not.

I cannot tell you how many business owners I talk to that are desperately trying to re-swizzle and double down on their outbound efforts.  They keep getting less results, their teams are more discouraged trying to cold call or spam people that just keep getting less and less patient with them. 

Remember “pull marketing” vs. “push marketing” techniques that we all studied and mastered a decade ago?  Then remember “marketing for the consultative sales rep” studies we all started about the same time?  Well, just take all the cool technology available today and apply those concepts to it and you pretty much have what HubSpot and others are calling “Inbound” marketing today.  There are a lot of easy to use tools to help you get there.  Think about how much effort your teenage kid will put into learning a new app.  Well that’s the target market for these new apps, so how hard do you think it is going to be to pick it up?  Not hard at all! 

Like most of us, we can list old courses taken or old technology used, speak to a plethora of examples of relevant experience, but the next round of job interview questioning involves the names of current applications they use that they want the next marketing person to be experienced in.  Those questions stopped me cold every time. 

I did not recognize even the names of most of the applications they are asking for me to know.  To make myself relevant again, I have spent the last two months studying applications, downloading free trials, and obtaining new certs.    I will take you along on that journey and continue to report in how my job search is progressing to hopefully help other old school marketers shave months off their search by preparing beforehand, before you actually need it. Of course we should all be staying on top of this stuff anyway, but if you are reading this I imagine you are a fellow marketer who wants to read about this stuff.

For digital/Inbound/social media marketers

You are on the cutting edge, you know the hottest applications and you make it all look great.  That’s awesome!  That said, I too often see splashy new media marketing folks who don’t understand essential marketing and business concepts.  You can throw a lot of gorgeous stuff out there and get literally no response.  Or you can get a great response and miss it, because you aren’t checking metrics or don’t understand setting up KPIs (key performance indicators) or tracking ROI (return on investment). Okay, there is a lot of good stuff, great stories, and “foundations of marketing stuff” to be learned from traditional marketing. Pairing what you know with traditional marketing knowledge will make you formidable. A true TraDigital Marketer is priceless in the new marketing landscape.

There are many lessons to be learned from other’s mistakes, or the grey areas between push and pull marketing.  You have the benefit of new tools and better methodologies, but when it gets messy that is where traditional marketing techniques can help. There were books, seminars, trainings, and analysis that laid the groundwork for the new sales and marketing models that are every bit as relevant and useful for filling gaps today as they were 10-15 years ago. 

In future blogs, I will list my favorite traditional marketing resources, along with the modern marketing concepts they were laying the groundwork for.  Also, feel free to help a marketer out.  If you have firsthand experience regarding anything I am struggling with in this forum, please speak up.  I am doing my best to take something new to me and make it comfortable for others to learn from.  I am sure any traditional marketer reading this blog would welcome your insights and perspective as well.   

How to Make Customized Social Media Graphics from our Free Templates

At Mad Science Consulting, we love to see beautiful graphics that are perfectly branded to highlight the best qualities of a company or organization.  Our “Marketing for Ministry” initiative puts special focus on making this especially easy for independent ministries in the world.  Whether you are a minister, the communications director of a church (or temple or spiritual center, etc.) or a faith-based coach or counselor, we want you to succeed!  Gorgeous graphics do not have to be terribly expensive or difficult to achieve.  In fact, we’ve made it as simple as possible, with this offer:

Download FREE social media graphics templates for your ministry here.

We’re giving away twelve beautiful graphics specifically designed to promote ministry on social media — Bible quotes, inspiration quotes, Sunday service invitation, new member welcome and more — in a variety of styles and looks.  Every graphic is high quality and will make your ministry look good!

We’ve provided two versions of each image: One is a branded mock-up, included to show you where to place your branding information.  It will look like this:

The second image is a template .jpeg for you to upload to canva.com so you can add your own information.  It will look like this:

 

You’ll notice that the filename of the template image includes the font style, font size and color number we recommend for your branding information.  (By branding information, we mean the customized information you want to add.  It might be your church name, your web site, your name, etc.)  Below, you’ll find our infographic instructions on how to use our  FREE templates (get them here) in www.canva.com.  Once you’ve played in Canva, you’ll see how simple it can be to create amazing graphics for your ministry!

 

Get your free social media graphics templates now!

Seven Tips for Amazing Social Media Graphics

Graphics are essential for social media success.  With the rise of professional graphic use in social media marketing (74% of social media marketers report using custom visuals in every post), graphics are a must.  But they can’t just be any graphics — you have to make them great.  Not everyone has a graphic design team on standby, but that’s okay.  Graphic excellence can be achieved with Canva.com or Adobe InDesign, whether you went to art school or not.  Just follow my my seven guidelines for amazing graphics for your social media empire, and you’ll be fine.

SAMPLE GRAPHIC

Here’s a graphic I made recently for a Wednesday evening program at a spiritual center.  It looks cool, right?  You have all the info you need.  (Additional details can always be added via link in the posting text.)  I’d want to go hang out with those folks and have a conversation, wouldn’t you?  Let’s break down the reasons this graphic works so well.

 

 

SQUARES RULE

Maybe it’s because they fit the Instagram and Facebook formats so beautifully.  Maybe it’s because they evoke a minimal 1940’s design aesthetic.  Maybe it’s just because they look cool.  Whatever the reason, square graphics look fresh and relevant.  Switching from landscape to 800×800 square formats automatically ups the hip-factor of your graphic, with no effort at all.

HIGH QUALITY PHOTOS

If you’re using photography in your graphics (and you should be), please please please please please use high quality photography.  You can buy beautiful stock photos for a pittance from iStock, or you can take the time to get serious with your own photography skills.  (Seriously, you can take amazing pictures on a smart phone if you know what you’re doing. Check out this Hubspot phone photography blog: http://tinyurl.com/mle2f9c) Use high resolution. Clean them up in Photoshop or a similar program. Everything rests on the quality of the image.

MINIMAL IMAGES

Keep it clean, folks.  One image is best.  Skip the frames and borders. Skips the layers of images. Skips the tiny corner add-ons.  As a general rule, less is more.  This isn’t a flyer or a poster.  It’s one graphic image.  It should stand alone as a strong visual.  Resist the urge to fancy it up.  On a phone, all those details will just look muddy. Clean, clean, clean.

MINIMAL FONTS

Raise your right hand and repeat after me: I will only use a maximum of two fonts per graphic! This graphic actually only uses one font.  If you feel the need for additional variation, try using all caps in some elements, or all lower case. (Note the all lowercase website at the bottom.)  You can even vary the size of your text to keep things lively.  But here’s the God’s honest truth: if your graphic needs more than two fonts to be interesting, you need to make a more interesting graphic.

MINIMAL TEXT

Write what you absolutely need and not one word more.  This graphic has what, where, when and how to find out more.  That’s all you need.  Any additional detail would be lost.  As I mentioned earlier, you can always add a link to an informational flyer in the post text.  Every detail does not need to be on the graphic.  Fewer words means bigger (i.e. readable) text.

SHEER GENIUS

I’m a big fan of using one big photo as the basis of a graphic, which doesn’t always loan itself easily to text placement.  This is why I love a translucent overlay panel.  You can still see the image underneath, but the text really pops.  This is the simplest thing in the world, but it will revolutionize your graphics if you use it well.

USE YOUR SPACE WISELY

This event had a long name, and I had a tiny space for text.  What’s a girl to do?  I rotated the title portion of the text and used the extra vertical space.  It allowed me to use a nice large font size.  It’s super readable, looks great and adds to the hip factor.  I also played with the justification.  When text extends from the left side of the image, I like to try a left justification.  I’ll usually also try centering, just to see how it looks.  Look at all the options before you decide, but in the end trust your gut.

And there you have it, folks: seven guidelines for amazing social media graphics. You deserve to have graphics that are as awesome as you are!

Lezli Goodwin is Creative Director for Mad Science Consulting.  She finds extreme joy in helping clients find their footing in the nebulous areas of social media, blogging and small business marketing.  Follow her on Twitter @madscienceinc   www.madscienceconsulting.com

10 Ways to Use Facebook Live to Promote Your Ministry [Infographic]

Facebook Live is the hottest new phenomenon in social media, and you should be using it to promote your ministry and connect your community.  Video is important, but live native video is essential.  Why?  Because viewers comment ten times more on live video than on recorded video.  Because live video is watched three times longer on average than recorded video.  Because Facebook prioritizes Facebook Live video, showing it to more of your followers than any other kind of post.  Facebook Live is easy to use, and there are tons of ways to utilize it in your community.  Here are 10 ways to use Facebook Live to promote your ministry:

 

Lezli Goodwin is Creative Director for Mad Science Consulting.  She finds extreme joy in helping clients find their footing in the nebulous areas of social media, blogging and small business marketing.  Follow her on Twitter @madscienceinc   www.madscienceconsulting.com

Fun & Easy Free Graphic Ideas For Social Media Marketing in Ministry [Infographic]

Social Media trends in 2017 are moving more and more in the direction of shareable graphics.  In fact, graphics use in social media marketing increased 130% between 2015 and 2016 alone.  The good news is that there are fun and easy ways to create custom graphics for your ministry that will only take a few minutes and won’t cost you a dime. Here’s are a few great ways to utilize free graphics in your ministry:

fun & easy (1)

 

Here are some fun examples that I made on www.quotescover.com.  In case you are wondering, each graphic took me less than two minutes to make!

Famous Quote Example:

SMMFM Quote example

 

 

Testimonial Example:

SMMFM Testimonial Example

 

 

Scripture Example:

SMMFM Scripture example

 

 

Question Example:

SMMFM Question example

 

Have fun creating free custom graphics for your ministry.  It will make a huge difference!

Lezli Goodwin is Creative Director for Mad Science Consulting.  She finds extreme joy in helping clients find their footing in the nebulous areas of social media, blogging and small business marketing.  Follow her on Twitter @madscienceinc   www.madscienceconsulting.com

Six Great Things to Post on Facebook to Build Your Ministry [Infographic]

Six Great Things to Post on Facebook to Build Your Ministry

 

Lezli Goodwin is Creative Director for Mad Science Consulting.  She finds extreme joy in helping clients find their footing in the nebulous areas of social media, blogging and small business marketing.  Follow her on Twitter @madscienceinc   www.madscienceconsulting.com

5 Tips for new Facebook Business Pages

So, you have a brand new Facebook Business page. Good for you!  Whether  you came to this understanding on your own or finally caved to nagging from your interns, you’ve taken an excellent step for the visibility of your business.  We’ve reached a phase in social media development that nearly every business owner and entrepreneur now has a Facebook page. Having a page and using it successfully, however, are two completely different animals.  Here are a handful of tips to get you headed in the right direction.

 

Tip #1: Finding things to post about is easy.  You have something happening in your business every day that people need and want to know about.  Right now, in my business, I’m writing a blog post. Am I going to post it on Facebook when I’m done?  You bet I am.  Events, collaborations, projects, products, new developments, new employees — all are opportunities to share.

 

Tip #2: Clearly introduce the things you share.  Very often, I see businesses posting links with no additional information.  Take a moment now and think, “Would I click on a link with no additional information?”  Of course you wouldn’t.  A simple introduction to a link could read like this: “Check out this great article about gender roles in the NYT.  I was glad to do the interview, and I thank Janice Wilson for covering the issue in a balanced way.”  Just let your people know what they are clicking on and why they should click.

 

Tip #3: Be yourself. Your business has a personality, a tone of voice.  Often, that voice is YOUR voice.  My voice, for example, is casual and playful.  (My husband might add that it’s a little bit bossy.) Make sure that the overall thrust of your posts has your personality.  After all, people don’t buy products.  They buy YOU.  Every so often, include a “behind the scenes” picture, a meaningful quote or a fun story.  Use this as an opportunity to build and strengthen relationships.

 

Tip #4:  Invite two way conversation.  After all, we’re building relationships here, right?! (If you say no, go back to tip #3.) We want people to comment and interact, even if we don’t always agree with what they say.  Don’t worry about complaints and criticisms.  Seeing them on your Facebook page gives you the opportunity to address those elements productively and professionally.  A customer who has had his or her issues addressed effectively can become the most loyal of clients.  Be open. Be ready. Be responsive.

 

Tip #5: Post every business day.  (This shouldn’t be hard, because of tip #1.)  Yes, every single business day.  Consistency is the name of the game.  Because of the nature of Facebook business pages, not everyone will see a given post.  Posting daily raises the likelihood of any one client seeing a post during any given week.  It gives clients a reason to check your page frequently.  It shows that you take your social media relationships seriously.  It’s the way good social media business is done.

 

So, get to work, my friends.  You have a page to build and relationships to strengthen!

mad-science-consulting-inc

www.madscienceconsulting.com

Lezli Goodwin is Creative Director for Mad Science Consulting.  She finds extreme joy in helping clients find their footing in the nebulous areas of social media, blogging and small business marketing.  Follow her on Twitter @madscienceinc   www.madscienceconsulting.com

When you say every day, are you serious?

When you say I have to post every day on social media, are you serious?  Every single day?  How solid is that rule?

Let me put it this way: It’s pretty freakin solid.  That said, you can make this as intense or simple as you like, as long as you are consistent.  Let’s look more closely.

1. Choose the VERY BEST platform to promote your business.  This is going to be a combination of demographics and style.  If you are a hip, fashion forward business (coffee house, makeup company, art gallery), you need to be on Instagram.  If you’re a traditional company seeking middle age middle and upper income folks (real estate, financial advisers), your best bet is Facebook.  If your company thrives on moment to moment change (music industry, news organizations), get yourself to Twitter right now!

2. Post on THIS platform every single business day.  Now, that’s different for different people.  Lots of real estate people do their best work on Saturdays.  Many salons and boutiques are closed on Mondays.  Taylor this rule to your business schedule.

3. You can post anything from a quote that is relevant to your business to a link to your blog.  Pictures are great, and increase the rate of engagement (likes, comments, shares) with your post.  Pictures with face are better.  Faces your clients recognize are best.  You can create infographics or quote pictures.  You can make each post very simple or very complex, depending on the amount of time, energy and skill you want to put into it.  Keep in mind, though, that consistency trumps fancy every time.  Don’t set your sights so high you end up putting off your posting.

4. Wait to launch any additional platforms until this first optimal platform is totally solid.  You should have been posting daily for long enough that you don’t even have to think about it before you begin planning the next platform launch.  This way, it doesn’t feel so overwhelming.

Remember, social media is a tool to HELP you, not freak you out.  It should make your job easier.  Follow our simple rules, and it will.

Lezli Goodwin is Creative Director for Mad Science Consulting.  She finds extreme joy in helping clients find their footing in the nebulous areas of social media, blogging and small business marketing.  Follow her on Twitter @madscienceinc   www.madscienceconsulting.com